Refund Policy

1. Return Policy

We accept returns within 30 days of delivery for unused products in their original packaging. To be eligible for a return:

• Item must be unused and in original condition
• Original packaging must be intact
• Proof of purchase must be provided
• Return shipping label must be used

2. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery
• Provide photos of the damage
• We will arrange for return shipping
• Full refund or replacement will be provided

3. Return Process

To initiate a return:

1. Contact our customer service team
2. Provide order number and reason for return
3. Receive return authorization and shipping label
4. Package the item securely
5. Ship the item back to us

4. Refund Timeline

Once we receive your return:

• We will inspect the item within 3 business days
• If approved, refunds are processed within 5 business days
• Refunds are issued to the original payment method
• Shipping costs are non-refundable unless the item was damaged or defective

5. Exchanges

We offer exchanges for different products of equal or greater value. For exchanges:

• Follow the same return process
• Specify the desired replacement item
• Pay any price difference for upgrades
• Receive a refund for any price difference for downgrades

6. Non-Refundable Items

The following items are not eligible for returns or refunds:

• Used or damaged products
• Items purchased during clearance sales
• Gift cards
• Custom or personalized items

7. Shipping Costs

For returns and exchanges:

• Customer is responsible for return shipping costs
• We provide a prepaid shipping label for damaged/defective items
• Original shipping costs are non-refundable

8. International Returns

For international customers:

• Returns must be shipped within 30 days
• Customer is responsible for all shipping costs
• Customs duties and taxes are non-refundable
• Please ensure proper documentation is included

9. Gift Returns

For gift returns:

• Original gift receipt is required
• Refund will be issued as store credit
• Gift giver will be notified of the return

10. Contact Information

For questions about returns or refunds, please contact us:

• Email: returns@veltro.com
• Phone: (555) 123-4567
• Address: 123 Skate Street, Downtown, CA 90210